Returns, Refunds & Shipping Policy

Returns

Our returns policy is valid for 30 days from the date of purchase.

To be eligible for a return, your item must:

Be unused and in the same condition you received it.
Be returned in its original packaging.
Include proof of purchase.

Please note that gift cards, sale items, and custom-built or special-order products are non-refundable.

Shipping

Free Shipping

We offer:

FREE shipping within Australia on orders with a subtotal over AUD $500.
FREE international shipping on orders with a subtotal over AUD $2,000.

Free shipping is calculated on the order subtotal after discounts have been applied and excludes shipping charges.

Free shipping is not available for oversized items, remote or regional delivery locations, or where additional freight charges apply. If additional freight costs are required, we will contact you before dispatch to confirm the extra shipping charges.

Order Dispatch

All Aimrite spearguns are custom built to order and shipped using priority freight services. Please allow 3–5 business days for dispatch.

Smaller accessories and general merchandise are shipped via Australia Post.

International Orders

International customers are responsible for any import duties, taxes, customs fees, or other charges imposed by their local authorities. These costs are not included in the purchase price or shipping charges and remain the responsibility of the customer.

Damaged or Missing Items

Claims for missing items or products damaged during transit must be lodged within 7 days of receiving your order.

Please contact us immediately with your order number and photographs (where applicable) so we can investigate and resolve the issue as quickly as possible.

Exchanges

If you would like to exchange an item, please contact us before returning your order.

Email: support@aimrite.com.au

Phone: 0476 614 255

Exchange requests must be made within 30 days of purchase, and items must be:

Unused
In their original condition
Returned in their original packaging

Once your exchange has been approved, please send your item to:

Aimrite International
Unit 17, 4–16 Tingira Street
Portsmith QLD 4870
Australia

Unless an item is faulty or incorrectly supplied, standard freight charges apply to exchange orders.

Refund Policy

We do not offer refunds for:

Change of mind.
Products that have been misused, altered or damaged through improper use.
Orders where a suitable alternative size or model is available for exchange.

For example, if you order a Large wetsuit and a Medium or XL is available, or you order a 95cm Rollergun and an 85cm or 105cm model is available, we may offer an exchange rather than a refund.

Where appropriate and approved by Aimrite, we may:

Exchange the item for another size or model.
Issue a store credit.
Provide a refund where required under Australian Consumer Law.

All refund or exchange requests must be submitted within 30 days of purchase.

Refund Processing

Once your returned item has been received and inspected, we will notify you by email that we have received your return.

We will then advise whether your refund or exchange request has been approved.

If approved, your refund will be processed back to your original payment method. Please allow up to 30 days for the funds to appear in your account, depending on your financial institution or payment provider.

Returning Your Item

Before sending your return, please email support@aimrite.com.au with:

Your order number.
The reason for the return.
Whether you are requesting a refund or an exchange.

Please ensure your returned items are:

Securely packaged.
Returned in their original, unused condition.
Sent using a registered or trackable shipping service.

Return your item to:

Aimrite International
Unit 17, 4–16 Tingira Street
Portsmith QLD 4870
Australia

Unless the item is faulty or supplied incorrectly, customers are responsible for all return shipping costs.

For higher-value items, we strongly recommend purchasing shipping insurance, as Aimrite cannot accept responsibility for returned items lost or damaged in transit.

Please allow 7–14 business days from the date your return is received for your exchange or refund to be processed.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

Where a product has a major failure or does not meet the consumer guarantees under the Australian Consumer Law, you are entitled to a repair, replacement or refund as provided by law.

Need Assistance?

If you have any questions regarding shipping, returns, refunds or exchanges, we're here to help.